8x8 AI Agents
Automate business communications, call management, and contact center operations with 8x8 AI agents.
Trusted by leading companies worldwide
Popular 8x8 Use Cases
Call Management
- Intelligent call routing
- Voicemail transcription
- After-call work automation
Contact Center
- Queue management optimization
- Agent performance tracking
- SLA monitoring
Communication Analytics
- Call volume analysis
- Sentiment tracking
- Quality assurance scoring
What are 8x8 AI Agents?
8x8 AI agents are autonomous systems that integrate with 8x8's unified communications platform to automate call management, streamline contact center operations, and optimize business communications. These agents handle tasks like routing calls, managing voicemail, analyzing call data, automating after-call work, and generating communication analytics.
By leveraging 8x8's communication APIs and contact center platform, these agents can manage call queues, transcribe conversations, automate call dispositioning, route calls based on intent, and deliver real-time communication insights—improving customer experience while reducing operational costs.
Benefits of 8x8 AI Agents
Manual call routing decisions
Unprocessed voicemails
No call analytics
Inconsistent after-call documentation
AI-powered call routing
Automated voicemail transcription
Real-time communication analytics
Standardized call documentation
Industry-Specific 8x8 Applications
Enterprise
Manage enterprise phone systems, automate call routing across departments, and track communication KPIs.
Healthcare
Manage patient call routing, automate appointment confirmations, and maintain HIPAA-compliant call records.
Retail
Manage customer service call centers, automate order status inquiries, and track customer satisfaction metrics.
Considerations when using 8x8 AI Agents
Call Recording
Ensure automated call recording complies with consent requirements in applicable jurisdictions.
Integration Scope
8x8 offers multiple product lines. Configure API access for the specific services your agents need.
Quality Assurance
Automated call routing should be monitored for accuracy. Implement feedback loops to improve routing decisions.
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