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Description
This tool updates the priority level of a Freshdesk ticket using the Freshdesk API. Supports priority levels 1-4 (Low, Medium, High, Urgent). Used for when you support agent identifies a high urgency ticket and needs to escalate to a human, or management. Built for the Liam Ottley × AAA Accelerator Hackathon
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This tool updates the priority level of a Freshdesk ticket using the Freshdesk API. Supports priority levels 1-4 (Low, Medium, High, Urgent). Used for when you support agent identifies a high urgency ticket and needs to escalate to a human, or management.
Instructions can be found in this video:
https://youtu.be/uIDeP-mbX5k
Built for the Liam Ottley × AAA Accelerator Hackathon
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