Ticket Closer AI

Posts comments to Freshdesk support tickets using the Freshdesk API. Infrastructure tool that enables AI agents to post responses to tickets. Essential for helpdesk workflows where specialized agents need to push their responses back to the helpdesk system. Built for the Liam Ottley × AAA Accelerator Hackathon

This tool updates the priority level of a Freshdesk ticket using the Freshdesk API. Supports priority levels 1-4 (Low, Medium, High, Urgent). Used for when you support agent identifies a high urgency ticket and needs to escalate to a human, or management. Instructions can be found in this video: https://youtu.be/uIDeP-mbX5k Built for the Liam Ottley × AAA Accelerator Hackathon

Automatically analyze and prioritize Freshdesk tickets using AI—no manual triage required. Priority Analyzer receives tickets via webhook, evaluates business criticality using AI, and assigns the correct priority level (Low, Medium, High, or Urgent). It analyzes system criticality, affected users, revenue impact, and time sensitivity, then updates the ticket and posts its analysis as an internal note. Why It Matters: Support teams miss urgent issues buried in ticket queues, causing delayed responses to critical problems. Automated AI triage ensures urgent issues get immediate attention. Unlike traditional systems that over-emphasize impatient customers, LLMs analyze request urgency with nuance based on actual business impact. How It Works: Webhook triggers on ticket creation → AI analyzes content → Determines priority → Updates ticket priority via API → Posts analysis note. Fully automated in seconds. Built for the Liam Ottley × AAA Accelerator Hackathon by TicketCloserAI.com