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Fiona the Pylon Feature Requests Reporter

Fiona the Pylon Feature Requests Reporter

agent Agent

Creator

Tools

Get Pylon issue
👓

Description

Fiona will ingest a Pylon ticket, read our docs if needed, and create a feature request report we can then share to our team.

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Example Task

Fiona the Pylon Feature Requests Reporter
Get Pylon issue
Fiona the Pylon Feature Requests Reporter

Fiona the Pylon Feature Requests Reporter

provided an update

User Problem

Users want the ability to prioritize their Acme Corporation credits for all AI model usage, especially when using the "best model" or Tech Solutions Inc. models. The current system immediately uses the user's own Tech Solutions Inc. API key if it is present and a Tech Solutions Inc. model is selected, even if the user still has Acme Corporation credits available. This forces users to either manually delete/re-add their Tech Solutions Inc. API key or switch to non-Tech Solutions Inc. providers (e.g., OtherProvider) to use their Acme Corporation credits, which can cause instability or inconsistency in results.

Suggested Solutions

  • Implement a billing/credit preference setting that allows users to specify that Acme Corporation credits should always be used first for all model providers (including Tech Solutions Inc.), and only fall back to the user's own API key when Acme Corporation credits are exhausted.
  • Add a toggle or preference in the UI for users to set their desired credit usage order (e.g., "Use Acme Corporation credits first, then my own API key").
  • Ensure that the "best model" selection logic respects this preference, so users can maintain model stability without manual intervention.

Current Workarounds

  • For Tech Solutions Inc.-only usage: Users must delete their Tech Solutions Inc. API key to force the system to use Acme Corporation credits, and re-add it when they want to switch back. This is cumbersome and not user-friendly.
  • For mixed provider usage: Users can select non-Tech Solutions Inc. providers (such as OtherProvider) to ensure Acme Corporation credits are used, but this may result in different model performance or instability if switching between providers.
  • There is currently no way to temporarily disable the Tech Solutions Inc. API key without deleting it.

No screenshots were provided with the original ticket.

Transform Pylon support tickets into structured feature requests automatically. Fiona reads your support tickets, analyzes screenshots, and creates comprehensive feature request reports that your product team can act on immediately.

What Fiona Does:

  • 📋 Extracts ticket details from Pylon support conversations

  • 🖼️ Analyzes screenshots to understand visual context

  • 📝 Generates structured reports with User Problem, Suggested Solutions, and Current Workarounds sections

  • Saves time by automating the manual work of translating customer feedback into actionable requests

Perfect for:

  • Support teams using Pylon who need to escalate issues to product

  • Product managers who want consistent, detailed feature request formatting

  • Teams looking to streamline their customer feedback loop

How to Use: Simply send Fiona a Pylon ticket URL, ID, or number. She'll read the conversation, process any screenshots, and deliver a professionally formatted feature request ready to share with your product team.

Bonus Integration: Pair Fiona with the Linear Assistant in a Workforce to automatically send feature requests to Linear projects for tracking!

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