Creator
Tools
Description
The Pylon Assistant manages your customer support operations in Pylon. Instead of navigating the Pylon UI for every action, just describe what you need.
Clones
Category
Example Task
Your Natural Language Interface to Pylon Support
The Pylon Assistant transforms how you manage customer support. Instead of navigating the Pylon UI for every action, simply describe what you need in plain English.
Key Features
- Full Pylon API Coverage - Manage issues, accounts, contacts, teams, tags, knowledge base articles, and more through natural conversation
- Multi-Channel Replies - Reply to customers via Slack, Email, or In-App Chat with correct routing handled automatically
- Smart Write Guardrails - The agent always asks for explicit confirmation before deleting or destructive operations
- Support Memory - Remembers your team IDs, tag conventions, assignee mappings, and workflows across conversations
- Intelligent Search - Use complex filters to find issues by state, team, priority, date range, tags, and custom fields
What You Can Do
- Search and filter support tickets with natural language queries
- Reply to customers across Slack, Email, and In-App Chat
- Create, update, and manage issues with tags, priorities, and assignments
- Browse accounts and their associated Slack channels
- Manage contacts, teams, and knowledge base articles
- Add internal notes and manage issue followers
- Link external issues from Jira, GitHub, Linear, or Asana
Getting Started
- Generate an API token in Pylon (see how to create an API token)
- Configure the token in secrets as
chains_pylon_api_token - Start asking questions or making requests in plain English
- Tell the agent about your team setup and it will remember for future conversations
More by Alex Waite
Personal Astrology Agent
Agent • Calculates complete birth charts using Swiss Ephemeris data and provides detailed natal chart readings. Setup Required You need a Free Astrology API key to use this agent. Sign up at freeastrologyapi.com to get your free API key After installing this agent, go to the agent's Settings Find the Free Astrology API Key field and paste your API key Save the settings Features Complete birth chart calculations with all planets, asteroids, and houses Detailed natal chart interpretations Future transit predictions Zodiac compatibility analysis Psychological astrology insights How to Use Step 1: Provide your birth details Date of birth (e.g., March 15, 1990) Time of birth (e.g., 2:30pm) - the more precise, the better Place of birth (e.g., Sydney, Australia) Step 2: Get your full reading The agent will calculate your chart and present: All planetary positions with signs, degrees, and houses All 12 houses with their meanings Asteroids (Chiron, Lilith, etc.) and Lunar Nodes Element and modality balance analysis Personalized interpretations Step 3: Ask follow-up questions "What does my Venus in the 8th house mean?" "What transits are coming up for me?" "Am I compatible with a Scorpio?"
Fiona the Pylon Feature Requests Reporter
Agent • Transform Pylon support tickets into structured feature requests automatically. Fiona reads your support tickets, analyzes screenshots, and creates comprehensive feature request reports that your product team can act on immediately. What Fiona Does: 📋 Extracts ticket details from Pylon support conversations 🖼️ Analyzes screenshots to understand visual context 📝 Generates structured reports with User Problem, Suggested Solutions, and Current Workarounds sections ✨ Saves time by automating the manual work of translating customer feedback into actionable requests Perfect for: Support teams using Pylon who need to escalate issues to product Product managers who want consistent, detailed feature request formatting Teams looking to streamline their customer feedback loop How to Use: Simply send Fiona a Pylon ticket URL, ID, or number. She'll read the conversation, process any screenshots, and deliver a professionally formatted feature request ready to share with your product team. Bonus Integration: Pair Fiona with the Linear Assistant in a Workforce to automatically send feature requests to Linear projects for tracking!
Decode Base64 encoding
Tool • Takes a Base64 encoded string and decodes it. While LLMs can do this, it costs a lot of credits and takes a long time. Using Python instead, this will be a lot quicker and cost Actions, not LLM Credits. Save money, save time, win win!
You might also like
Sentiment Analysis Agent
Agent • AI-powered sentiment analysis agent that analyzes customer feedback, reviews, social mentions, and brand perception. Includes 6 specialized tools: Review Sentiment Analyzer - Calculates sentiment distribution, NPS scores, keyword frequency from review data Social Mention Tracker - Searches and analyzes brand mentions across web and social platforms Feedback Categorizer - Categorizes feedback by theme (product, service, pricing, UX, support) Emotion Detector - Identifies frustration, enthusiasm, confusion, urgency signals with intensity scoring Competitive Sentiment Comparison - Head-to-head brand sentiment comparison with strategic insights Sentiment Trend Reporter - Time-series sentiment analysis with inflection point detection Perfect for product teams, customer experience leaders, and marketing professionals who need data-driven sentiment insights.
Customer Support Categorization
Agent • AI-powered support ticket classification and operations agent. Classifies tickets into categories (billing, technical, account, feature request, bug) using keyword rules + LLM refinement. Assigns P1-P4 priority with SLA tracking based on urgency signals and customer tier. Evaluates escalation criteria (sentiment, VIP status, repeated contacts) and generates playbooks. Analyzes ticket volume metrics for staffing and process recommendations. Generates brand-appropriate response templates. Researches latest support best practices and tools via web search. Built with Python data processing, JavaScript analytics, Google search, and LLM intelligence across 6 specialized tools.
Email Marketing Strategist
Agent • Expert email marketing agent that analyzes campaign performance, optimizes subject lines, segments audiences, writes high-converting email copy, plans statistically valid A/B tests, and researches the latest email marketing best practices. Features Python-powered analytics for metrics calculation, scoring algorithms, sample size calculations, and web research for current trends. Tailored to your business context for actionable, data-driven recommendations.