Creator
Description
Analyzes Freshdesk tickets for business urgency and automatically updates their priority based on objective impact factors like system criticality, affected users, and revenue impact.
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Example Task
Automatically analyze and prioritize Freshdesk tickets using AI—no manual triage required.
Priority Analyzer receives tickets via webhook, evaluates business criticality using AI, and assigns the correct priority level (Low, Medium, High, or Urgent). It analyzes system criticality, affected users, revenue impact, and time sensitivity, then updates the ticket and posts its analysis as an internal note.
Why It Matters:
Support teams miss urgent issues buried in ticket queues, causing delayed responses to critical problems. Automated AI triage ensures urgent issues get immediate attention. Unlike traditional systems that over-emphasize impatient customers, LLMs analyze request urgency with nuance based on actual business impact.
How It Works:
Webhook triggers on ticket creation → AI analyzes content → Determines priority → Updates ticket priority via API → Posts analysis note. Fully automated in seconds.
Built for the Liam Ottley × AAA Accelerator Hackathon by TicketCloserAI.com
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