Relevance
Priority Analyzer

Priority Analyzer

agent Agent

Tools

Freshdesk - Post a comment in Ticket
Freshdesk - Update Ticket Priority
LLM analysis of urgency

Integrations

Description

Analyzes Freshdesk tickets for business urgency and automatically updates their priority based on objective impact factors like system criticality, affected users, and revenue impact.

Clones

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Example Task

Ticket ID: ID456
Subject: mfa lockout for summer students
Description: all of the summer students are locked out of their time sheets due to the mfa update. They are performing core functions but the administration is chaos and HR is overwhelmed

Priority Analyzer
LLM analysis of urgency
Freshdesk - Update Ticket Priority
Freshdesk - Post a comment in Ticket
Priority Analyzer

Priority Analyzer

provided an update

✅ Ticket #ID456 analyzed: High (7/10)

  • The ticket was classified as HIGH priority due to the lockout affecting all summer students' access to time sheets, which disrupts core administrative functions and risks payroll delays. HR is overwhelmed, indicating a significant operational impact and time sensitivity.
  • Priority has been updated in Tech Solutions Inc.
  • A structured AI assessment comment has been added to the ticket for team visibility.

If you need further escalation or updates, please let me know.

Automatically analyze and prioritize Freshdesk tickets using AI—no manual triage required.
Priority Analyzer receives tickets via webhook, evaluates business criticality using AI, and assigns the correct priority level (Low, Medium, High, or Urgent). It analyzes system criticality, affected users, revenue impact, and time sensitivity, then updates the ticket and posts its analysis as an internal note.
Why It Matters:
Support teams miss urgent issues buried in ticket queues, causing delayed responses to critical problems. Automated AI triage ensures urgent issues get immediate attention. Unlike traditional systems that over-emphasize impatient customers, LLMs analyze request urgency with nuance based on actual business impact.
How It Works:
Webhook triggers on ticket creation → AI analyzes content → Determines priority → Updates ticket priority via API → Posts analysis note. Fully automated in seconds.
Built for the Liam Ottley × AAA Accelerator Hackathon by TicketCloserAI.com

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